June 23, 2024

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Savvy Car Technicians

Row over Porsche repairs leaves owner furious


A car owner has been left furious as he says Porsche is refusing to honour a warranty claim for a rusting door after staff at a Derby body shop told him the damage looked as if it had been caused by a stone. Martin Connelly, 46, bought his Porsche Panamera for £34,000 from a third party in Stoke in January.

But when he came to wash it within the first week of owning it, Mr Connelly, who is an installation manager for a security company, noticed what he describes as ‘bubbles’ in the paintwork on the right-hand door, Nottinghamshire Live reports.

He contacted the German manufacturer who booked in an appointment with a body shop in Derby to inspect the car. Staff there told Mr Connelly he wouldn’t be able to get it fixed under warranty as it looked like a chip caused by a stone. Mr Connelly disagrees with their assessment.

Read more: Derby driver crashes new Ferrari bought just hours before

Mr Connelly, from Gedling in Nottinghamshire, has a personalised number plate on his car and it was registered on the road in 2015. He has a certificate on his car from Porsche that says the manufacturer has a guarantee of 12 years against rust holes in the bodyshell. He contacted Porsche and says the German manufacturer would not accept liability and the only thing to do would be to go to the Motor Ombudsman.

To get a second opinion, Mr Connelly took his car to a car bodywork specialist in Colwick called Impact Accident Repairs. He says staff took the lining off the bottom of the door, and found there to be rust inside the door, concluding it has not been sealed properly which has allowed water to get in, and that it is the fault of the manufacturer.

The marks on the right door
The marks on the right door

A rust bubble on the front of the left wing was also found. Mr Connelly sent the report to Porsche and claims he was ignored, before sending the information to The Motor Ombudsman, which has confirmed the case is being investigated.

Mr Connelly said: “It’s absolutely barmy, I’ve had BMWs and Audis that have never rusted like this. It’s so frustrating the amount of money that Porsche takes yet it won’t sort me out with this warranty. I want to see Porsche accept responsibility and get the bodywork done and fixed, and for the manufacturer error to be resolved. I just want it sorted.

“I noticed the door problem within the first week as you can’t really see it at first, but you can feel it when you wash your car, and I thought ‘that’s not right’. I’ve had cars with much more mileage on the clock with no problems.”

Bill Fennell, chief ombudsman and managing director of The Motor Ombudsman, said: “We have received the evidence from Mr Connelly and the business that is the subject of the dispute, and a decision will be made by an adjudicator shortly once they have reviewed all facts relating to the case.” Porsche Cars GB said it was unable to comment.


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