Luke Gallagher, government standard manager direct claims at IAG, explained the IAG Excellent Report 2020-21 highlighted the insurer’s commitment to furnishing a high quality purchaser working experience regardless of intense weather gatherings and the COVID-19 pandemic by making sure motor and residence repairs meet its excellent and protection benchmarks.
“This time previous calendar year, we had been supporting our east coastline customers by way of devastating storms and floods. Unfortunately, the identical tragic situation is unfolding yet again. Our focus is supporting them get better as immediately as doable,” Gallagher claimed. “We do this by furnishing them with the ideal possible promises experience, backed up by our commitment to making certain their repairs satisfy our top quality and basic safety standards.
“By adopting the most recent innovations and technologies, from virtual residence assessments around a smartphone to state-of-the-art tarpaulin solutions to far better defend houses, we have conquer the array of difficulties thrown at us by the pandemic and extreme weather conditions events.”
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The newest excellent report outlined IAG’s specifications for the protected maintenance of vehicles fitted with State-of-the-art Driver Help Methods (ADAS), a technological know-how turning into much more superior and conventional inclusions in new motor motor vehicles.
The report also provided an update on IAG’s not too long ago introduced virtual examining and MakeSafe tarping for house claims and featured how the IAG-backed NRMA Insurance’s helicopter assisted New South Wales (NSW) emergency authorities during the flood very last calendar year and just lately.
“Whether it’s floods, fires, cyclones, or hail, we’ll proceed to be there – on the ground or in the air – for our prospects and the local community when they will need us most,” Gallagher reported.